Case studies




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Established in 2003, Zevas is a leading outsourced and insource customer contact solutions provider. The organisation operates across Europe and North America, serving a range of industry verticals including Telecommunications and Financial Services. Zevas and its team of highly skilled staff deliver tailor-made, client-specific solutions.

The Cybersecurity Challenge

Aware of the evolving cybersecurity landscape, Zevas was keen to bolster its defences and ensure that it had access to the highest level of protection available. The organisation was aware that, as cybercriminals become more knowledgeable, static defences, which target only known types of attacks, would no longer be sufficient.

Zevas wanted a form of protection that could respond to different types of attacks and evolve to meet a variety of cybersecurity needs. It wanted a sophisticated solution that could combat advanced attacks. However, Zevas was also aware that cultivating a good cybersecurity ethos must come from the top down; thus, the organisation wanted to ensure that its solution was understandable to all of its employees, from its IT team to C-Suite alike.

The Darktrace Solution

Darktrace provided the optimum solution to meet Zevas’ needs. Darktrace uses AI technology to respond to threats, meaning that its defence mechanisms are constantly evolving and changing. The technology spent time within Zevas’ network, learning the usual habits of its employees and the organisation more generally. This, in turn, enables Darktrace to respond efficiently to any activity that it deemed usual.

A particular advantage of this solution is that it responds instantly to malicious activity. Darktrace technology makes informed judgements to keep you safe and responds as a human being would. What’s more, it is accessible to human beings; Darktrace’s dashboard is intuitive and allows you to understand exactly what is going on.


Turnover Supported:

€21 billion

Average RPO

Average RPO:

8 Seconds



Client Profile

  • Leading contact solutions provider
  • Over 20 years of experience
  • Over 150 employees

Client Requirements

  • An adaptable cybersecurity solution
  • Improved cybersecurity posture
  • An understandable solution
  • Protection against evolving threats


  • An evolving and adaptable defence mechanism
  • Improved client confidence that Zevas is protecting their data
  • 24/7 protection
  • An intuitive dashboard
  • Cost efficiencies
  • Peace of mind
icon user

“With Darktrace, every alert of a potential threat is logged for action. This is crucial for us as it allows us to create a help desk ticket which must be looked at and closed. This helps us to keep on top of every cybersecurity concern and makes managing everything on our network and all of our end points feasible. The solution works in real time, meaning that threats are addressed as soon as they present themselves.
Darktrace has an excellent feature which allows us to set threshold for alerts which is completely customisable. This means that our time is not wasted and help desk tickets are only created for the issues that really need attention. As well as that, we are not conditioned to ignore alerts; if the solution is telling us something, we know we need to listen.”


Colin Smith
IT Manager at Zevas

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